These terms govern your use of GuardRadar. By creating an account or using the service, you agree to them.
GuardRadar provides a web application for monitoring security guard shifts in real time, including: live team-leader dashboards, random spot checks, shift handovers, incident reporting, and compliance reports.
You're responsible for keeping your login credentials secure and for activity on your account. You must provide accurate information and keep it up to date. You may add and remove guards at any time.
You agree to use GuardRadar lawfully and in line with your obligations to your own staff. You will not use it to:
You are responsible for the legal basis on which you process your guards' personal data (typically legitimate interest or consent). GuardRadar is a processor on your behalf; you are the controller.
Subscription fees are billed monthly in advance, per active guard. The price tier you select is the price you pay. Inactive or removed guards are not charged for the month in which they are removed (pro-rated daily).
You can upgrade, downgrade, or cancel at any time. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.
We aim for 99.5% monthly uptime, excluding scheduled maintenance and events outside our reasonable control. We provide status updates at status.guardradar.app (or successor URL).
Our handling of personal data is described in the Privacy Policy, which forms part of these terms.
You retain all rights to data you put into GuardRadar (guard names, notes, incident reports, etc.). You grant us a limited licence to host and process that data solely to operate the service for you.
The GuardRadar software, brand, and documentation are our intellectual property. We grant you a non-exclusive, non-transferable licence to use them in line with these terms.
We may suspend or terminate your account if you breach these terms, fail to pay, or if required by law. You may terminate at any time from the settings page or by emailing us. On termination, we will provide your data in a standard export format on request within 30 days, then delete it.
The service is provided "as is" and "as available". To the maximum extent permitted by law, we exclude all implied warranties. Our total liability to you for any claim arising from the service is capped at the fees you paid us in the 12 months before the claim.
Nothing in these terms excludes or limits liability that cannot be excluded by law (e.g. death, personal injury, fraud).
We may update these terms from time to time. If a change is material, we'll give you at least 30 days' notice by email. Continued use after the effective date constitutes acceptance.
These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.
Questions about these terms? [email protected]